Privacy Policy

1. Introduction

Ease2Clean Melbourne ("we", "our", "us") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.ease2clean.com, use our booking platform, or engage our cleaning services.

By using our website or services, you consent to the practices described in this policy. We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

2. Information We Collect

We may collect the following types of personal information:

2.1 Information You Provide

• Full name and contact details (phone number, email address)
• Residential or business address where cleaning services are to be performed
• Booking details, service preferences, and scheduling information
• Payment information (processed securely through our third-party payment provider)
• Communications with us, including enquiries, feedback, and reviews
• Any special instructions or access details for your property

2.2 Information Collected Automatically

• Browser type, device information, and operating system
• IP address and approximate geographic location
• Pages visited, time spent on pages, and navigation patterns
• Referring website or source that directed you to our site
• Cookies and similar tracking technologies (see Section 7)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service delivery: To schedule, perform, and manage your cleaning services
• Communication: To send booking confirmations, reminders, and respond to your enquiries
• Payment processing: To process payments for services rendered
• Service improvement: To analyse usage patterns and improve our website and services
• Marketing: To send promotional offers and updates about our services (with your consent)
• Legal compliance: To comply with applicable laws, regulations, and legal processes
• Safety and security: To protect the safety of our staff, customers, and property

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

• Service providers: Third-party platforms that help us operate our business, including our booking system (BookingKoala), payment processors, and analytics providers
• Cleaning professionals: Our vetted, police-checked cleaning staff who need your address and access details to perform services
• Legal authorities: When required by law, court order, or to protect our rights and safety
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:

• SSL/TLS encryption for all data transmitted through our website
• Secure third-party payment processing (we do not store credit card details)
• Access controls limiting who can view personal information
• Regular review of our data collection, storage, and processing practices

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or de-identify it.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you interact with our website
• Analyse website traffic and usage patterns
• Deliver relevant content and promotions

You can control cookie settings through your browser preferences. Please note that disabling cookies may affect the functionality of certain features on our website.

Third-Party Cookies

Our website may contain content and services from third parties (such as BookingKoala for booking, and analytics providers) that may set their own cookies. We do not control these third-party cookies and recommend reviewing their respective privacy policies.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of any inaccurate or outdated information
• Opt-out: Unsubscribe from marketing communications at any time
• Complaint: Lodge a complaint if you believe we have breached the Australian Privacy Principles

To exercise any of these rights, please contact us using the details provided below.

9. Third-Party Links

Our website may contain links to third-party websites, including social media platforms (Facebook, Instagram), review sites (Google), and our booking platform (BookingKoala). We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

If you are not satisfied with our response to your privacy concern, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.