Question 1

How do I book a cleaning?

Accepted Answer

Booking is easy! Simply click the 'Book Now' button on our website and follow the prompts. You'll get an instant quote based on your home details and can choose your preferred date and time. You can also contact us directly if you prefer.

Question 2

How do you determine pricing for your services?

Accepted Answer

Our pricing is based on the size of your home (number of bedrooms and bathrooms), the type of cleaning required, and any additional services. You can get an instant, transparent quote through our online booking system — no hidden fees.

Question 3

Do I need to pay upfront?

Accepted Answer

No! We don't charge until after your cleaning is complete. This is our way of showing confidence in the quality of our work.

Question 4

What is your cancellation policy?

Accepted Answer

We understand plans change. We ask for at least 24 hours' notice for cancellations or rescheduling. Cancellations with less than 24 hours' notice may incur a fee to compensate our cleaners for their reserved time.

Question 5

Do you provide cleaning supplies, or do I need to supply them?

Accepted Answer

We bring all our own professional-grade, eco-friendly cleaning supplies and equipment. You don't need to provide anything — just let us in and we'll handle the rest! If you have specific products you'd prefer us to use, just let us know.

Question 6

What do you not clean / What do cleaners NOT do?

Accepted Answer

Our cleaners do not handle biohazard materials, hoarding situations, pest control, or exterior cleaning (windows, gutters, roofs). We also don't move very heavy furniture. If you have specific requests, please ask and we'll do our best to accommodate.

Question 7

Do you offer a satisfaction guarantee?

Accepted Answer

Absolutely! We offer a 48-hour re-clean guarantee. If you're not completely satisfied with any area of our clean, let us know within 48 hours and we'll come back to make it right — completely free of charge.

Question 8

How can I prepare for my cleaning appointment?

Accepted Answer

To help our cleaners work efficiently, we recommend picking up personal items, toys, and clutter from floors and surfaces. Please also secure any valuables and ensure pets are safely contained. The less clutter, the more thorough our clean can be!

Question 9

Can you tell me more about your cleaners?

Accepted Answer

All our cleaners are professionally trained, police-checked, and fully insured. We carefully vet every team member to ensure they meet our high standards. Our cleaners are passionate about what they do and take pride in delivering exceptional results.

Question 10

Will the same cleaner or team clean my home each time?

Accepted Answer

Yes! For recurring cleans, we assign you the same trusted cleaner for each visit. This ensures consistency and means your cleaner gets to know your home, your preferences, and your standards. If your regular cleaner is unavailable, we'll let you know in advance.

Question 11

How do you ensure the security of my home and belongings?

Accepted Answer

All our cleaners undergo thorough background checks and are fully insured. We maintain strict protocols regarding key handling and property access. Our team treats every home with the utmost respect and care.

Question 12

What areas of Melbourne do you service?

Accepted Answer

We service all of Greater Melbourne including the CBD, inner suburbs, eastern suburbs, western suburbs, northern suburbs, and south-eastern suburbs. If you're unsure whether we cover your area, please check our Service Area page or contact us.

Question 13

What are your operating hours?

Accepted Answer

We operate Monday to Saturday, 7am to 7pm. We can sometimes accommodate special requests for early morning or weekend cleans — just ask!

Question 14

How long does a typical cleaning take?

Accepted Answer

The duration depends on the size of your home and the type of cleaning. A standard clean for a 2-bedroom apartment typically takes 2-3 hours. Deep cleans and end of lease cleans take longer. We'll give you an estimated timeframe when you book.

Frequently Asked Questions

Booking & Pricing

Our Service

Our Team

Service Areas & Scheduling

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